1. General Conditions
1.1 These conditions shall come into force upon our acceptance of your order.
2. Prices and Special Offers
2.1 Prices and Special Offers are subject to change without prior notice. Although price changes are inevitable, all our prices remain fixed once we accept your order.
3. Identification of Products and Parts
3.1 It is the duty of you the Customer to order the correct part or product and we emphasise that you choose your items correctly and carefully. LGV Parts Online shall deliver the part, parts or products ordered and accepts no responsibility for inaccurate advice supplied by or to you by another party in the identification of the part or product required. Any wrong parts ordered may be returned under the Consumer Protection ( Distance Selling ) Regulations 2000. The cost of the return of the products may be passed on to you.
3.2 Photographic images on our website are solely for aesthetic purposes and should not be used in the identification of parts.
4. Website Accuracy
4.1 Our website design team work extremely hard to make sure our website is as accurate as possible and in order to achieve this our website is updated on most days. However we cannot guarantee the accuracy of information supplied, especially such things as Manufacturers specifications etc which may change without prior notice. We endeavour to check specifications and prices periodically to update our website accordingly.
4.2 Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.
4.3 In the unlikely event of there being a pricing error, we will not be bound to honour the mistaken price.
5. Collections and Deliveries
5.1 Any Collection or Delivery times quoted are estimated only and we can not be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems.
5.2 We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received your goods.
5.3 Any arrangements made for deliveries or collections by third party couriers are solely the responsiblity of the customer. Proof of despatch passes the responsibility to the customer.
5.4 We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are Out of Stock we will contact you to inform you of a delivery date.
5.5 ALL goods must be checked for any OBVIOUS transport damage and reported to us by email or in writing within 24 hours. Any damages not reported within 24 hours CANNOT be claimed for.
6. Cancellation
6.1 Subject to receiving written notice by E-mail, Fax or Post, Customers have a 7 working day cancellation period commencing from the day after delivery of your Goods. All goods must be returned within 21 days of Delivery, undamaged, in original packaging and in a re-saleable condition. Should the Goods have to be collected by us at LGV Parts Online, we reserve the right to charge the cost of the collection.
7. Refunds and Returns Policy
7.1 Any refunds will only be authorised after the goods have been returned within the set period and all goods have been checked and are complete in a re-saleable condition. Your statutory rights are not affected.
8. Damage and Claims etc
8.1 The Delivered Goods shall be examined by you the Customer as soon as reasonably practical, and no claim will be entertained unless notice is received by e-mail, fax or writing within seven days of delivery.
8.2 We at LGV Parts Online accept no responsibility for damage or missing parts that are only noticed on the day of installation causing a delay in your installation time. We also take no responsibility for Installers Fee's or any other Fee's that may arise from such circumstances.
Privacy Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us; and
(f) Other Information
(2) Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and OTHER USES. We will use the persistent cookies to: enable our website to recognise you when you visit; OTHER USES.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Our advertisers/payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other] marketing communications (relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website; and
(k) Other Users.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.
(4) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any of our agents, suppliers or subcontractors (but only as reasonably necessary for our purposes as set out above); and
(e) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
If you are in the European Economic Area (EEA), information which you provide may be transferred to countries (including the United States, Japan, Other Countries) which do not have data protection laws equivalent to those in force in the EEA.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@lgvpartsonline.co.uk or by post to:
LGV Parts Online
Swadlincote Road
Woodville
Swadlincote
DE11 8DD
UK.
